Help & Support

How do I change my neighborhood or postcode?

Go to your Profile (bottom nav), tap "Edit profile", and update your postcode or neighborhood. Your feed and matching will update immediately.

Why can't I see my feed posts?

Make sure you've completed your profile setup — specifically your postcode. Posts are shown to parents in the same local area. If your postcode is blank, the feed may appear empty.

How do I delete a marketplace listing I've posted?

Open the Marketplace tab, hover over your listing, and tap the red trash icon. Alternatively, tap the listing to open it and use the delete option at the bottom.

My connection request isn't showing for the other person.

Connection requests appear in the "Requests" tab of My Village. If they haven't responded, you can cancel the request and try again, or message them directly if you're already connected.

How do I report another user?

Tap the ⋯ (three dots) on any post to report it. For account-level reports, use the form below. We review all reports within 24 hours.

Can I use Sprout anonymously?

When creating a post, you can toggle "Post anonymously" — your name won't be shown. Your profile and messages are always tied to your account for safety.

How do I reset my password?

On the login screen, tap "Forgot your password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Can I turn off email notifications?

In-app notifications can be managed in Settings → Notifications. Email notification preferences can be managed from the link in any email we send you.